Shipping can be tricky, so at Dixie Seating Company we try to make it as easy as possible. All of our In Stock items ship within 3 to 5 business days. All of our Made to Order products ship within 4 to 6 weeks. Please make sure that you check the lead time of your products before ordering.
When your product ships, our Customer Service team will send you your tracking information so that you can track the progress of your shipment. If you have any questions about shipping, please contact Customer Service at firstname.lastname@example.org.
What is RTA?
At Dixie Seating Company, we provide the option of purchasing some of our rocking chairs in a RTA (Ready to Assemble) format. All of our porch swings ship RTA as well. RTA products ship in 3 to 5 business days and have a lower shipping rate because they are flat-packed. Although this is a great option for some people, assembling rocking chairs and porch swings is not for everyone. Please make sure when purchasing an RTA product that you feel confident in assembling a chair or porch swing. We provide assembly instructions and videos to help assist you in the process but ultimately, if you are someone who does not enjoy putting things together then you may want to consider purchasing an assembled product.
How will my order ship?
Dixie Seating Company uses Fed-ex shipping methods when possible. At the time of checkout you will have a few shipping options to choose from. Each option has a different cost and ship time.
Correct Process for Receiving Shipment
It is the responsibility of the customer to check their shipment for any damage upon arrival. Please follow the process below for receiving a shipment:
- Check Packaging Thoroughly: Check that the box is in-tact and that there has not been any re-taping of the package (for example: if you see any clear tape on the package, you will know that this has been re-taped because we do not use clear tape when packaging our products).
- Snap a Photo: If you see that the box has been damaged, take a photo with your phone or camera.
- Fill Out a Damage Claim Form: You can find a Damage Claim Form here. You will be able to upload a photo of your damaged shipment with this form. Once you have completed the form and hit “Submit”, this will automatically be sent to our Customer Service team. You will be notified by a member of our Customer Service team within 24-48 hours that your claim has been received and is under review.
- Return + Replace: After your claim has been reviewed and approved, you will be contacted by a member of our Customer Service team that a return pick-up has been scheduled for your shipment. If you indicated that you would like a replacement product shipped, it will be shipped at this time. If you indicated that you would like a refund, please note that the product must be received to our factory before a refund can be process. Once the damaged product has been received to our factory, please allow 5 to 7 business days for the refund to be processed.